How long until my order ships?
All orders will be posted within 2 business days.
Where do you ship?
We ship worldwide.
How long will my order take to be delivered?
Transit times can vary greatly, especially with COVID-19 slowing down the post worldwide. Occasionally packages can be substantially delayed if held up at customs. We don't have any control over your country's customs officials, so please understand the risk of delay. This isn't common, but it does happen occasionally.
Typical transit times:
United States: 3 - 5 business days
Canada: 1 - 2 weeks
Europe: 2 - 3 weeks
Australia, New Zealand: 2 - 3 weeks
Asia Pacific: 2 - 3 weeks
Middle East: 2 - 3 weeks
Will I have to deal with any customs or duty fees?
We have no control over your country's customs officials. Some countries will charge duty for international packages and others will not, and all at different rates! Most packages go through without any charges, it is somewhat random, but please be advised that we have no control over how your country charges duty. These are NOT extra shipping charges. So please find out about your country’s customs and duty policies if you’re concerned.
How can I track my international order?
If your order was shipped with USPS, the tracking numbers for International shipments only show where they are in the USA, once they ship overseas, the tracking number is usually not updated. Once your package is outside the US, there will be no update until it’s been delivered. The tracking will show your package being “frozen” at a major US port (like Los Angeles), but this doesn’t mean your package isn’t moving, it’s just that it’s moving overseas and not updating the US system until delivery.
Sometimes the tracking will be updated once it reaches the delivery country, this is usually random and it depends on your country's postal system.